Refund & Cancellation Policy

This policy explains how Intellig search credits are billed and when you can get your money back. It forms part of our Terms of Service.

1. How billing works

Creating an account is free. Searches are sold as prepaid credits: $5 per query, or packs of 10 ($50) and 100 ($500). There is no monthly subscription. Payment is made in cryptocurrency at checkout. Prices are quoted in US dollars and the crypto amount due is shown before you pay.

2. No auto-renewal, nothing to cancel

Cryptocurrency payments are one-time: there is no stored payment method and nothing renews automatically. Credits do not expire. Your account is not deleted when the balance reaches zero, and your search history remains subject to the retention periods in our Privacy Policy. To remove the account itself, delete it from your settings page.

3. 14-day withdrawal on a first purchase

If you are unhappy with a first credit purchase, you can request a full refund within 14 days of that first paid purchase for the account, provided the credits from that purchase have not been used. We do not require a reason. This applies once per account; it does not apply to later pack purchases.

Separately, if you are a consumer in the European Union, the European Economic Area, or the United Kingdom, you have a statutory right to withdraw from a distance contract within 14 days of entering into it. Because the Service is supplied digitally and immediately, you are asked at checkout to agree that performance begins straight away; where you have used the Service during the withdrawal period, we may deduct a proportionate amount for the part already supplied, and we will tell you the amount before refunding. In practice we usually refund in full under the paragraph above, and our voluntary policy never reduces your statutory rights.

4. What is not refunded

Purchases after your first are not refundable — because credits do not auto-renew, you choose each time whether to buy more. We do not give partial refunds for unused credits after the 14-day window on a first purchase. Credits have no cash value. Accounts terminated for breach of our Acceptable Use Policy are not refunded.

5. When we do refund outside the 14 days

We will refund, in full or in part as appropriate, if we charged you in error or twice for the same period, if you were billed after a cancellation had taken effect, if we terminate or materially reduce unused credits for a reason that is not your fault, or if a sustained outage or defect prevented you from using purchased searches. Statutory remedies where a digital service is not as described are unaffected.

6. Buying another pack

Each pack is a separate purchase. Buying another pack adds credits to the same balance. We do not pro-rate or refund an earlier pack because you bought a later one.

7. Under-payments and expiry

Crypto invoices expire if unpaid, and a partial payment does not add credits. If an invoice under-pays or expires, contact us with the payment details and we will credit the correct pack or arrange a return of received funds, minus unavoidable network fees.

8. How to request a refund

Email [email protected] from the address on the account, and include the payment date, amount, the coin used, and the transaction hash. We acknowledge requests within one business day and approve or explain our decision within five business days.

Approved refunds are paid in cryptocurrency to a wallet address you provide, in the same coin where possible. We submit the refund within two business days of approval; unavoidable blockchain network fees are deducted from the refunded amount. Because crypto transactions are irreversible, we cannot reverse a confirmed payment ourselves — a refund is a new transaction back to you.

9. Changes

We may update this policy. The date at the top of the page reflects the current version, and the version in force when you were charged is the one that applies to that charge. Questions: [email protected].